DISPUTE MANAGEMENT SYSTEM

The Odine Dispute Management System enables Wholesale operators to successfully manage the billing dispute process with policies, procedures, and automated workflow & analysis, all with minimum human intervention. No more time consuming CDR analysis, getting lost in Excel files and thousands of lines of CDRs!

DMS let’s Operators improve management of past-due accounts resulting from unresolved disputes by drastically reducing resources spent to resolve disputes and accelerating the time to resolve disputes, fast tracking disputed invoices to the critical collection phase, freeing up funding for new deals. 

FEATURES 

› CDR Comparison – gathered from customers & providers

› Call by call analysis – reports all differences with highlights of possible dispute times/areas

› Filtered results – by date and/or destination

› Multiple groups for time difference scales to group behaviours – Groups matched CDRs and rounding issues, unique CDRs, or hung sessions, by labelling different time differences

› Carrier invitations to upload CDRs – automated work flow with Invitations sent by DMS

› Dispute Result Reports

– available via export in various file and output formats

– can be shared with carriers in dispute through automated emails or through the DMS Portal

› Auto Time Zone detection & correlation of CDR time zones

› Automated alerting mechanisms –  triggers the user and the partner to view & upload CDRs